frequently ASKED QUESTIONS

  • What size storage unit do I need for my belongings?

    Determining the right size unit depends on the items you plan to store. Our website features a helpful size guide with examples of common items to assist you in choosing the appropriate unit. Additionally, our staff is available to provide personalized recommendations based on your specific needs.

  • How does the rental and move-in process work?

    Renting a unit is quick and easy. You can reserve and rent a unit online in just a few minutes. Once your rental is complete, you’ll receive immediate access details so you can move in right away. In most cases, you can rent online and access your unit within 5 minutes.

  • Is there a minimum rental period or long-term contract?

    No. You only pay for the time you need and can move out after you have proper notice to vacate. Please see the FAQ below ‘What are the steps to vacate or move out of a unit?’ for moveout requirements.

  • What are the steps to vacate or move out of a unit?

    Moving out is easy. We require a 28-day written or emailed notice, and your tenancy will end on the last day of the month. Before your move-out date, remove all belongings, sweep and clean the unit, and leave it empty. Please email or text a photo of the cleaned unit for confirmation.


    When it comes to locks, keyed locks are yours to keep. Combination locks should be returned to the dropbox. If you no longer need a keyed lock or keys, you may leave them in the dropbox as well. Please leave the unit door closed and remove all locks when you’re finished.


    Once these steps are complete, your rental will be properly closed.

  • Can I access my storage unit anytime?

    Yes, our self-storage facility offers 24/7 access to your unit. We understand that flexibility is crucial, and our secure premises are equipped with state-of-the-art technology to ensure you can access your belongings whenever it suits your schedule.

  • What security measures are in place to protect my stored items?

    Our facility prioritizes the safety and security of your belongings. We employ a range of measures, including 24/7 surveillance, access control systems, and well-lit premises. Our goal is to provide a secure environment, giving you peace of mind that your items are in good hands.

  • Can I change the size of my storage unit if my needs change over time?

    Absolutely! We understand that your storage needs may evolve. You can easily transfer to a different unit size based on availability. Just contact our friendly staff, and they will assist you in finding a unit that better suits your requirements. We're committed to ensuring your storage experience remains convenient and flexible.

  • Is a storage unit worth it for me?

    Yes, a storage unit can be a game-changer, especially if you need to free up space or safely store things during life transitions like moving or renovating. Whether it's for short-term convenience or long-term organization, it saves you from the stress of cluttered living spaces. The key is choosing the right unit size and location to match your budget and needs, so you only pay for what makes sense for you.

  • Why should I use a storage unit?
    • Moving or Downsizing: Store furniture and items you don’t need right away.
    • Seasonal Storage: Perfect for things like holiday decorations, winter gear, or gardening tools.
    • Business Inventory: Keep extra stock or supplies organized and out of the way.
    • Home Renovations: Protect your furniture and belongings while remodeling.
    • In Between Homes: If you’re in a temporary living situation, a storage unit can bridge the gap.
  • What can I do to keep my stored items safe?
    • Pick a Facility with Strong Security: Look for features like outdoor lighting and gated access.
    • Use a Good Lock: Disc locks or cylinder locks offer better security than standard padlocks.
    • Check In Periodically: It’s always a good idea to stop by your unit every now and then to make sure everything is in order.
  • How secure is self storage?

    Trusting a storage facility with your things is a big decision. Do storage facilities have cameras? Are there lights? Pleasant Valley Storage takes our responsibility to provide a secure storage space very seriously. All our locations include a variety of security measures.